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Privacy Policy Statement (“Statement”)

Our website located at http://www.xxxxxxxxxxx(“Website”) is owned and operated by XXXXXXX and its affiliates or agents (collectively referred to as “XXXXX”, “we”, “our” or “us”). This Statement explains our policies and practices with respect to personal data in operating the Website.

  1. Information collection

  2. (a) Information you give us: We may collect certain information about you (such as your name, job title and e-mail address) when you use this Website or our services, attend our functions, or otherwise in your interaction and communications with us.
    (b) Information we collect about you:
    i. With regard to each of your visits to this Website, we may automatically collect the following information:
    • technical information, including the Internet protocol (“IP”) address (a unique identifier for your computer or other access device used to connect your computer to the Internet), your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Location (“URL”) clickstream to, through and from this Website (including data and time); products and services you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.
    ii. We collect information and maintain a database about Albania and overseas companies. In the process, we also collect personal information about individual contact persons of the companies or their employees.
    (c) Together the information you give us as described above in paragraph 1(a) and any personal data we collect about you as described above in paragraph 1(b), are hereinafter referred to as “Personal Information”.
    (d) You can choose not to give or make your Personal Information available to us. However, if you do not provide your Personal Information, or allow us to collect it, we may be unable to provide you with certain information or services (such as our newsletters) or you may be unable to access certain parts of this Website.
    (e) We only retain personal data for so long as it is necessary for the purposes set out below.

  3. Use of Personal Information

  4. The purposes for which your Personal Information may be used by us in and outside Albania include:
    • our operations, e.g., incorporation into our database, analysis, research, troubleshooting, testing, auditing, statistical and survey purposes;
    • distribution of XXXXX publications and research materials relating to our services and products (and those of our business partners who operate in the telecommunications sector);
    • improving this Website to ensure that content is presented in the most effective manner for you and for your computer, and to keep this Website safe and secure;
    • complying with laws in or outside Hong Kong including complying with any guidelines, directives or orders given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self- regulatory or industry bodies in or outside Hong Kong;
    • legal proceedings, including collecting overdue amounts;
    • direct marketing purposes as set out below.

  5. Use of Personal Information for Direct Marketing

  6. We also intend to use your Personal Information to conduct direct marketing activities and provide you with marketing materials relating to our (or our affiliates’, subsidiaries and/or representatives’) telecommunications products and services via fax, email, direct mail, telephone and other means of communication. We are not allowed to use or provide your Personal Information to any third party for direct marketing purposes without your written consent. By providing your Personal Information to us via the Website, you consent to receive marketing materials from us, our representatives or our authorized third party providers in accordance with this paragraph 3.

  7. Transfer of your Personal Information

  8. We will keep your Personal Information we hold confidential but may provide it to the following for the above mentioned purposes and as set out below:
    • our affiliates, subsidiaries and/or representative offices; and
    • persons to whom we are required to make disclosure under applicable laws in or outside Albania.
    • We cannot control how third parties use information.

  9. Cookies

  10. (a) Your visit to this Website may be recorded for analysis on the number of visitors to the Website and general usage patterns. Some of this information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this Website. Cookies can make a website more useful by storing information about your preferences on particular sites, enabling website owners to provide more useful features for their users.
    (b) The information collected by "cookies" is anonymous aggregated research data, and contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means.
    (c) Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. Cookies are necessary for some features of the Website to work, e.g., to maintain continuity during a session. If they are not accepted, those features may not work properly.
    (d) We use an email delivery company to send emails that you have agreed to receive. Pixels tags and cookies are used in those emails and at our Website to help us measure the effectiveness of our advertising and how visitors use our web site.

  11. Security

  12. We implement computer, physical and procedural safeguards to protect the security and confidentiality of the personal data we collect. Personal Information stored electronically is password-protected and we use encryption technology on our Website. Our computer systems are placed in restricted areas. We only permit authorized employees and agents to access personal data.

  13. Links to third party websites

  14. Hyperlinks to other websites are provided for your convenience. Our privacy policies do not apply to other websites that are not controlled by us. Please refer to the privacy policies of such other websites.

  15. Changes to this Statement

  16. We may update this Statement from time to time. When we do, the changes will be posted on

  17. Data transfers

  18. We will hold your data on our servers in Hong Kong. However, we may transfer it to our overseas offices elsewhere in the world or to any of the people listed at paragraph 4 above, who may be located elsewhere.

  19. Language

  20. If there is any conflict between the Chinese and English versions of this Statement, the English version prevails in the event of such conflict.

  21. Your consent and rights

(a) You have the right to:
• check whether we hold personal data about you and to access such data;
• require us to correct inaccurate data; and
• know about our policies and practices relating to personal data and the kind of personal data held by us.
(b) By using or visiting our Website or any of our products and services, you consent to our collection and use of your Personal Information and other activities as outlined in this Statement. If you:
• do not consent to the use of your Personal Information as outlined in this Statement;
• do not consent to the use of your Personal Information for direct marketing purposes as set out in paragraph 3 above; and/or
• would like to request access to or correct your data, to cease communications or send any questions or complaints, please contact
Tel: + Fax: +E-mail: We may charge a reasonable fee for processing a data access request.


Terms of use

All references to “Black” below are to PRIVACY BLACK
By using Black, the customer agrees and undertakes:
a. to use the service in accordance with these terms and conditions as may be varied by Black either by written notice or by notice published in the national press from time to time.
b. not to contravene any relevant regulations or the provisions of any other applicable legislation or statutory instruments (including any amendments or modifications thereof).
c. to indemnify Black against all liabilities, claims, damages, losses and expenses arising from any breach of the customer's undertakings.
d. that information requested by PRIVACY BLACK for the usage of the service is supplied truthfully, complete and is up to date.
1) In the event that the Black service fails to operate and the customer diverts traffic to another carrier, Black will not be responsible for that carrier's charges.
2) Neither party shall be liable to the other in contract, tort or otherwise for any loss of business, contracts, anticipated savings or profits or for any other indirect or consequential loss whatsoever provided however nothing shall exclude or limit liability for death or personal injury caused by negligence.
3) Disclosure of account details to persons other than the authorised employees of Black is entirely at the customer's risk.
4) The customer shall be liable for all charges and fees arising from the use of the account whether authorised or unauthorised, unless such unauthorised use is solely attributable to an act or omission on the part of Black.
5) Black will use its reasonable endeavours to provide its service to the customer. Black will not be held liable for ANY charges or damages to the customer should the customer be prevented from accessing the Black system.
6) Usage will be charged according to the the rates shown in the current pre-paid Black price list, shown into the website. These rates can be subject to change with 15 days notice. Black rate change announcements will be stated into the website.
7) Black is not liable for damages about announcements not read by the customer for whatever reason.
8) The required minimum initial payment and top up amount is EUR/USD 200,- (or such other sum as may be specified from time to time).
9) Any refunds that are authorised will be refunded in the manner in which the payment was made, at the prevailing exchange rate. Black reserves the right to use an alternative payment method where necessary. Any bonus or promotional credit entered on an account shall be non-refundable.
10) These terms and conditions also relate directly to other services Black may offer.
11) Black reserves the right to close an account with a customer for any reason related to fraudulent use.
12) No VAT will be added to your credit purchases if you are a company outside Albania. VAT will only be added to your credit purchases if you are an albanian company. EU companies must provide a valid VAT number in order not to pay VAT. EU VAT numbers can be validated here.
13) The customer agrees that Black’s traffic records are conclusive evidence of the customer's use of the service and the charges payable. The customer accepts that use of the direct dial facility by any person making telephone calls from telephone number(s) nominated by the customer shall be deemed to be authorised by the customer and that the customer shall pay any charges arising from such use.
14) This Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all other agreements made between the parties whether written or oral. No waiver of any provision of this Agreement shall be deemed to be a further or continuing waiver of any provision of this Agreement.
15) The termination of this Agreement howsoever arising shall not affect such of the provisions hereof as are expressed to operate or have effect thereafter.
16) Continued use of the MyVoipTraffic service constitutes acceptance of these terms and conditions.
17) Payments / Credit: Credit, purchased using any payment method, is valid for an indefinite period of time. There is no limit to the maximum amount of credit per user account. Unused credit, purchased by Credit Card, can be refunded within 90 days after purchase date by submitting a request at the customer service of the respective PRIVACY BLACK label. Upon a duly submitted refund request for credit purchased by Credit Card, PRIVACY BLACK will refund the credit balance, also in the event you terminate your user account.

Privacy Black

Our business is to encrypt and secure your communications. We take this very seriously. The physical security of our servers, networks, and equipment is equally as important as data security. That is why we own, control, and when necessary, custom-build our own equipment as well as employ the strictest security measures. The protection of your communications is what we do best. Accepting payments may require us to collect of some very basic personal data such as email addresses and card information. This payment information is only shared with our payment processor, and only to complete the transaction and get you in the Circle. We do not hold your credit card information. We want to hold the least amount of data as possible. black does not log any information associated with voice or video calls, messages sent over Silent Text. We do not log any authenticated web requests. The logs generated from other web traffic do not include any identifying information. We delete logs that other services generate in 7 days or less. We turn the logging level on our systems to log only protocol-related errors. Our goal is to have nothing to turn over or disclose to any third party. You may notice that the pages on our main web site pull in javascript files from a third party. This allows our web developers and salespeople to know which pages are being looked at, and how to make information easier to find for our enterprise customers. In discussions with the third party, we are convinced that the information being used is the minimum possible, and that it is being handled with the appropriate care. Transparency is important. Every 6 months we will post: How many requests from worldwide law enforcement we receive. How many customers this involved. What agency or organization made the request. Your privacy is dependent on the proper handling of your personal information. We will never sell this data or give access to unauthorized third parties. If requested, you can be assured we will delete your information completely from our records. We will update the accuracy and currency of this privacy statement as needed. We want it to reflect our goals and aspirations to help you. We also want it to accurately describe what we can and cannot do. We are a secure encrypted communications service, answering to our customers: the citizens of the world. If you feel your privacy has been violated by your use of black, you may register your complaint by emailing here. We support your right for secure private communications, however some people will use our tools and service to do bad. We don't want that - its bad for everyone and makes our job harder. We reserve the right to cancel your service for doing bad things. black subscribers are our teammates and we treat them as such. You trust us with your most protected data and deserve exceptionally high quality service in return. Your trust is a privilege that we will work to earn every day with a relentless focus on security, simplicity, and service. Welcome to the Circle.


Any refunds that are authorised will be refunded in the manner in which the payment was made, at the prevailing exchange rate. Black reserves the right to use an alternative payment method where necessary. Any bonus or promotional credit entered on an account shall be non-refundable.